Applying Al-Anon Teachings at Work

A passage from Al-Anon text reads, “Let me reflect how much damage I may have done, and may still do, by saying the first thing that comes to mind. Let me realize that the worst reaction of unbridled anger falls upon me. What I say in a single moment of uncontrolled rage can have inconceivable long-range consequences.” Reading this in the morning, and then again a few hours later, the words began to sink in. I might add that while these sentences are not necessary intended for the workplace, there is certainly an ability to apply them so. While it […]

Coaching and Counseling

Most people in business can relate to this situation: There’s a person on your team or in your department who you enjoy working with and who shows true potential. This same person also has room for polishing. Let’s say this employee’s demeanor around the office is very pleasant and engaging but her customer-service skills are less than stellar. You know she’s teachable but she can also be defensive and/or sensitive. Your next counseling technique could save or destroy a chance for this employee to stay with the team. If she does stay, your coaching tactics will determine whether or not […]

Change Management

Think of a time when you had to manage someone’s expectations on something that was changing. It can be something from work – a change in process or a change in staff, perhaps. It can also be something on a smaller scale – a change in logistics for a family gathering or community fundraiser. In either element, change management always plays a part. Organizations will always see ebbs and flows in their methods and processes. Change is tough for most people – it can be challenging, worrisome, and intimidating. How do we face change in our organization, manage all shifting […]

Time Management

I am finding myself saying more often these days that “time is our most precious commodity.” Maybe it seems that way since I am growing older, and it feels like I am running out of time. Pressure at home to spend quality time with my husband, with family and friends, for maintaining a home, etc; and pressure at work where there is increased pressure to deliver on commitments and to achieve more with fewer resources. Lately, it seems that by Friday afternoon, reflecting back on the work week, there remains tasks undone, and not only in the office. I decided […]

What Makes a Top Employer?

More often than not, employees worry about what they need to do for their manager. What do they need to do to keep themselves in the good graces of their boss, to get to that next level, or most basic and important, to keep themselves employed. We’re going to flip the script this week: Let’s explore what makes a good employer. What do top companies do to make sure they attract the quality of individuals they wish? How do they keep them for the long run? How do you make a destination employer? There are many opinions about what makes […]