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Friday, May 26, 2017

Wedding Venue Selection

Written by  David Egan

Great customer service is a critical part of your getting the wedding you want. Earlier in this series on choosing your wedding venue we’ve talked about guest capacity, reception location, ceremony location, parking, how venues handle catering, venue fees, the look and feel of the venue, visiting the venue, and trusting your gut. Now let’s talk about what makes for great customer service.

For many years, long before politically conservative decision-making sent them in an unfortunate direction, I was involved in Boy Scouting, first as a Boy Scout and later and much longer as an adult. I learned to live by the 12 points of the Boy Scout Law – which happen perfectly to define what you want in your experience with your wedding venue (and for that matter, with all of your wedding professionals).

So, here it is: A wedding professional is…

Trustworthy – Do they tell you the truth? Do they have experience at the venue and in the wedding industry at large? You want them to have extensive knowledgeable of their venue, of every aspect of a wedding, and of the wedding professionals and services in their area.

Loyal – Do they have your best interests at heart? Sure, they work for someone else, but without you there is no business. You want your wedding professionals to advocate for your needs and desires, all through the planning process.

Helpful – This, of course is huge. Will you have ongoing, pre-wedding support? Will you get loving care or laissez faire? Are weddings a sideline for the venue, or their main business? How invested is the venue in supporting you and helping to create the best possible experience for you and your guests?

Friendly – While you don’t need or necessarily want your wedding professionals to become your BFF, you want to, at the very least, feel welcome and appreciated.

Courteous  – Most couples don’t know an awful lot about planning a wedding. There will be times when graciousness on the part of wedding professionals can provide comfort rather than embarrassment when your lack of knowledge might make you feel foolish.

Kind – A gentle approach, even in the face of stress, is a cherished trait in a business where emotions can run high.

Obedient – Do they do what you ask them to do, when you ask them to do it?

Cheerful – There are so many opportunities to add stress to wedding planning! You want to work with wedding professionals who bring sunshine rather than clouds.

Thrifty – It’s incumbent upon a conscientious wedding professional to be a good steward of your money. You may not need all of what’s available for purchase. They should offer guidance that gives you the biggest bang for your buck.

Brave – Do they offer good professional guidance, even when it flies in the face of what you or your family or friends want? Saying “no” is a lot harder than saying “yes,” and is often more important.

Clean – To be clean is to be ethical. A clean heart that speaks the truth and is full of encouragement and support, with an intolerance for slurs and ridicule, are characteristics and values that great wedding professionals possess.

Reverent – Reverence includes respecting the beliefs of others. Respecting you and your beliefs – including your sexuality – should be your baseline expectation of your wedding professionals.

Next time: choosing a caterer for your wedding.

David Egan is the proprietor and steward of Chase Court, a historic Baltimore wedding and event venue. Visit chasecourt.com, and follow ChaseCourtWeddingVenue on Instagram and Facebook! Send your comments and questions to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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